Privacy Policy

Data controller and contact details

Echoes of Legacy operates Echoes of Legacy for legacy planning, memorial storytelling, and account-support workflows. You can send privacy requests to echoes_mailer@echoesoflegacy.com and general support questions to echoes_mailer@echoesoflegacy.com.

If you need a mailing address for privacy requests, formal complaints, or legal correspondence, email echoes_mailer@echoesoflegacy.com and we will provide the current mailing address.

What we collect

We collect the information needed to operate the service, including account details, recipient information, messages, stories, memorial content, uploaded files, support requests, billing-related records, and limited technical logs that help us secure and maintain the platform.

How we use it

We use personal information to provide your workspace, maintain memorial pages you choose to share, support message-delivery workflows, process billing and account administration, keep the service secure, respond to support requests, and meet legal or operational obligations.

Public memorial pages

Most Echoes content stays private unless you choose to share it. Public memorial pages, approved guestbook messages, and related public memorial media are visible to anyone who visits the public memorial link. Families should avoid posting information they do not want publicly available.

Service providers and processors

We may rely on third-party providers for hosting, storage, email delivery, payment processing, security tooling, customer support, and similar operational services. Those providers only receive the information needed to perform their role for Echoes of Legacy.

Security and account access

We use reasonable administrative, technical, and organizational measures to protect account information and stored content. No online service can guarantee perfect security, so users should also protect their account credentials, use strong passwords, and notify us quickly if they believe an account has been compromised.

Cookies and analytics

Echoes uses essential cookies and session technologies to keep users signed in, protect forms, support account recovery, and preserve basic product functionality. We may also use limited operational logging and similar measurement tools to understand service health, reliability, and abuse patterns.

Retention and deletion

We retain information for as long as it is reasonably needed to operate the service, honor memorial and delivery workflows, support account recovery, resolve disputes, comply with legal obligations, and maintain backups. When content or accounts are deleted, some copies may remain in secured backups or operational logs for a limited period before they are overwritten or removed.

Your choices and requests

People may contact us about privacy questions, account concerns, memorial content issues, or data requests by emailing echoes_mailer@echoesoflegacy.com. Rights and response obligations may vary depending on where you live and the nature of the request.